You can check your order status by logging into your account and viewing the details under "My Orders."Alternatively, you can contact our customer service team for assistance with tracking your order.If you subscribed to store notifications, you will also receive email updates whenever your order status changes.

All iBath orders are shipped directly from our U.S. local warehouse.Orders are typically processed within 1–2 business days, and you can expect delivery within 3–7 business days, depending on your location.

If you wish to return or exchange a product, please contact our customer service team, and they will assist you with the process.

You can cancel or return orders that have not yet been shipped without contacting customer service by initiating the return process yourself. Refunds will be issued via the original payment method.For orders that have already been shipped, please contact our customer service immediately. Our team will promptly assist you in stopping the shipment and guide you through the return process.

You’ll receive a notification if your payment has failed. Please select the link in the email or notification to access your order and update your payment method. We accept credit cards and UnionPay for your convenience.

Yes, we offer customization for many of our products! You can get in touch with us via email or by filling out the contact form on our website. Once we receive your inquiry, our sales team will get back to you as soon as possible to discuss your customization needs and guide you through the process.For customized product inquiries, you can reach us at:Email: [showerckb@gmail.com]Or, simply fill out the contact form on our website, and our sales team will be in touch shortly.We look forward to helping you create the perfect product for your needs!