Check your order status online by entering the order number or logging in to your account. You’ll receive email updates if your order status changes.

On orders that haven’t begun the shipping process, based on eligibility, you can change the shipping/delivery address. This may have an impact on your estimated delivery date,
shipping speed and/or taxes.

Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us.

You can cancel items from orders that haven’t entered the shipping process or been picked up in store. If you need to make changes to your order, please do so as soon as possible by signing in to your Account and selecting Orders & Purchases. You can also select Order Status to cancel without accessing a Account. Processing times may vary by item.

You’ll receive communication that your payment has failed. Select the link within your email or notification to navigate to your order and update your payment method.

Yes, we offer customization for many of our products! You can get in touch with us via email or by filling out the contact form on our website. Once we receive your inquiry, our sales team will get back to you as soon as possible to discuss your customization needs and guide you through the process.For customized product inquiries, you can reach us at:Email: [showerckb@gmail.com]Or, simply fill out the contact form on our website, and our sales team will be in touch shortly.We look forward to helping you create the perfect product for your needs!